Indian Government Soon Introduce ‘Hey Umang’ Voice Command Service

After banning Chinese apps, which led to the formation of Indian counterparts, the Indian government is gearing up to announce a version of voice assistants like Siri and the Google Assistant. According to a report by The Economic Times, the government has commissioned the creation of a “master app platform” called Umang, which will answer voice-based queries like what is the status of my passport renewal and what is the balance in my PF account. The queries will require a voice command — Hey Umang and will function like Siri, Google Assistant or Alexa do on smart speaker systems.

"The government will initially check the viability of the help in English and Hindi prior to carrying it out in Malayalam, Tamil and Telugu," a senior government official told the distribution. An organization called Senseforth AI Research has been put at work, subsequent to arising as the most reduced bidder on the public authority's delicate for the stage. The stage, Umang, will have both voice and text-based chatbots for clients to utilize.

According to the report, the functionality will be enabled for popular services like blood banks, EPFO, passport, PAN Card and driving license first, but will be expanded to all government services eventually. It’s unclear whether Umang will be a platform for government organisations to use, which allows integration through APIs, or whether it will be a separate platform that connects directly with the end user.

Voice-based platforms have largely been seen as the next frontier for interaction between users and machines. Technology experts have said that it will be easier to bring vernacular users, who don’t necessarily understand, read, write or speak in English, to interact with machines through voice-based platforms.

Credits: BharaniDharan K

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